Best Access Doors is a growing and fully-remote e-commerce company, offering flexibility, growth and innovation. We are a leading provider of in-stock and custom Access Doors, Floor Hatches, and Roof Hatches to contractors across North America for the last 15 Years.
The Opportunity
We are currently looking for a Customer Service / Order Management Representative to join our growing team! The ideal candidate will play a major role in ensuring that our customers receive a very personalized and exceptional customer experience every time. Having hands-on experience with investigating and processing returns and damages is required, along with order processing experience. Warehouse experience is an asset.
About you:
- You love meeting new people and building lasting relationships
- You are technical and enjoy learning new platforms
- You thrive in a fun and engaged workplace
- You are the first to step up and help out a team member in need
- You are always up for a challenge
Responsibilities
- Answering incoming calls in a professional, friendly, and positive manner to assist with any customer inquiries
- Communicating with customers via phone, email and chat on a daily basis
- Corresponding with vendors regarding any missing or incorrect information
- Building customer loyalty by placing follow-up calls to keep customers informed about support related matters
- Tasking out received inquiries to the correct team members
- Following up on daily tasks (customer issues, damages, missing items etc.)
- Investigating and processing refunds for cancelled orders
- Proactively problem-solve and recommend alternative solutions for customer concerns or inquiries
- Multitasking to complete your daily tasks while connecting with customers via email, live chat, and telephone communications
- Work closely with the order fulfillment team to support and ensure that all orders are delivered quickly and conveniently
Skills/Qualifications/Requirements
Must have:
- Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems experience is essential (Zoho, Salesforce, etc.)
- Advanced Microsoft Excel experience (Formulas, Pivot Tables, Vlookup, translating data into information)
- Strong technical skills and comfortable using web-based programs
- Excellent attention to detail along with strong organizational skills
- Ability to effectively communicate in a transparent and professional manner
- Strong multi-tasking and time management skills with the ability to meet tight deadlines
- Passion for and proven track record of providing excellent customer service
- Works well in a fast-paced environment and can adapt to various situations prioritizing multiple work assignments simultaneously
Job Types: Full-time, Permanent
Salary: $19.00-$21.00 per hour
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service: 2 years (required)
- CRM software: 2 years (required)
- Order management: 2 years (required)
- order processing: 2 years (required)
Work Location: Remote
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