LeapXpert, the enterprise-grade responsible business communication platform, provides organizations peace of mind by creating an accessible digital record of all business interactions carried out over mobile messaging applications.
LeapXpert's Federated Messaging Orchestration Platform (FMOP™) is an interoperable, mobile-first solution that provides unparalleled visibility into data from instant messaging applications, as well as governance and control. This enables enterprises to embrace a customer-centered approach while maintaining professional conduct and ensuring compliance.
We are proud to have achieved some of the most prestigious awards in the regulatory and fintech industries. And to take it further, we need to find our best teammates!
We are looking for a dedicated IT Help Desk to work in a strong technical team and drive our IT and security initiatives by working with internal teams and vendors.
You will be reporting to our IT infrastructure manager and work with cross-functional teams, to identify, document and help users in IT operations across the company.
Responsibilities
- Collaborate with cross-functional teams in multiple locations.
- Perform daily monitoring on Technology Risk covering cyber security and information technologies.
- Support the implementation of cyber security and infrastructure.
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person, over the chat, or through email.
- Diagnose and troubleshoot technical issues, including network connectivity problems, printer issues, and software errors.
- Provide prompt and courteous customer service and follow up with customers to ensure their issue has been resolved to their satisfaction.
- Document and track all technical issues, resolutions, and follow-up actions taken.
- Escalate complex issues to the appropriate technical staff and follow up to ensure timely resolution.
- Install and configure software and hardware, as needed.
- Maintain up-to-date knowledge of current hardware and software technologies.
- Participate in ongoing training to develop and maintain technical skills.
- Support day to day operation management.
Requirements:
- Degree in information management system, information security, computer science or related disciplines
- Client oriented.
- Two years of experience in a technical support role but open for interns and freshers who enthusiastically want to take this opportunity!
- Excellent communication and customer service skills.
- Ability to diagnose and troubleshoot technical issues.
- Strong problem-solving skills.
- Ability to work independently or as part of a team.
- Willingness to learn and adapt to new technologies.
- Experience with remote desktop support tools is a plus.
- Knowledge of the following OS: Apple MacOS and Microsoft Windows server and workstation.
- Knowledge of the following tools Azure ADDS, Intune, JAMF, Qualys, O365, Google Workspace.
- Knowledge of one of the following technologies are considered as an advantage: Crowd strike, CyberArk, Darktrace, Cato Network, Fresh service.
- Knowledge of banking operations is considered as an advantage, IT audit and applicable legal and regulatory requirements, such as HKMA, MAS, PCI-DSS, ISO, SOC2, etc.
- “Get things done” attitude, proven ability to work independently on complex tasks
- Excellent communication and presentation skills in English
Why you’ll love working here:
- An awesome job with an attractive remuneration package
- Working Hybrid with good, comfortable environment and settings
- Friendly colleagues who support each other to win as a team.
- A flat, product-focused organization and Agile team to let you add your value and ideas to the product and company.
- Opportunities to learn and be trained in applied new technologies and methodologies.
- Facing new and innovative challenges to deliver commercial-grade, world-class product.
- Career growth in multiple directions, based on your preferences and abilities.
Sounds like a good fit? Come and join the team at LeapXpert!
Job Type: Full-time
Pay: From $15,000.00 per month
