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Roles and Responsibilities
- Completes all special projects and other duties as assigned;
- Work closely with offshore team on coordination of monthly releases and implementation;
- Completes all responsibilities as outlined on annual Performance Plan;
- Maintain a current knowledge of ServiceNow product offerings and other supporting technologies;
- Provide appropriate IT associates with technical training, support and secondary documentation for ServiceNow applications;
- Must be able to perform duties with or without reasonable accommodation;
- Researches technical issues using web sites, vendor support procedures and other troubleshooting methods;
- Consult customers on industry and ServiceNow best practices;
- Prepare client facing and internal deliverables that are technology related;
- Lead workshops to gather business/technical user stories;
- Drive the continuous improvements of our implementation methodology and service offerings based on client experiences;
- Coordinate and solve complex technical data and transformation issues;
- Service Catalog structuring and Widget development;
- Development of required integration components (SSO, LDAP, REST/SOAP Web Services);
- Scoped Application Development.
Requirements:
- LDAP/Active Directory knowledge;
- Candidate must be able to handle a fast paced environment and multitask;
- ServiceNow experience;
- Experience as a key technical resource leading the development of solutions in client environments;
- Experience with Microsoft Windows and Linux administration;
- Demonstrated experience in technical consulting roles and client facing;
- Proficiency with web API’s, Data Integrations/ETL, Relational Databases;
- Quick learner that can adapt to a fast-paced, ever-changing environment;
- Minimum 3 years of ServiceNow implementation experience in a client consulting environment;
- Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity;
- Bachelor’s Degree in Computer Science, Computer Engineering or a closely related field;
- Self-directed and able to manage changing priorities;
- Knowledge of LDAP, VPN, SSL, SSO, and other such technologies and standards;
- Proven record of successfully managing business relationships;
- Excellent understanding of emerging service delivery solutions, technologies, and methodologies.
Job Types: Full-time, Permanent
Salary: Up to Rp50,000,000 per month
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