CGP Recruitment Thailand partners exclusively with a global supplier of advanced repairs and services for gas turbines used in aviation and land-based applications and repairs in Thailand (MNC) to search for the Senior Helpdesk Analyst position.
This is a golden job opportunity for those who has solid skills and background in quality customer service and strong communication skills. We are seeking an experienced and knowledgeable individual to join our IT team as a Senior IT Helpdesk Analyst
Your responsibilities will include:
- Providing advanced technical support to end-users, including troubleshooting and resolution of complex hardware, software, and network issues
- Acting as a subject matter expert for IT systems, applications, and services
- Mentoring and training junior IT Helpdesk staff, and assisting with the development of training materials and documentation
- Providing guidance and support to end-users on IT policies, procedures, and best practices
- Ensuring that all IT support requests are properly documented and tracked using a helpdesk ticketing system
- Collaborating with other IT teams to resolve issues and implement new solutions
- Analyzing Helpdesk system performance data to identify trends and areas for improvement and providing reports to management
- Participating in the evaluation, selection, and implementation of new IT systems and technologies
- Directing unresolved issues to the next level of support personnel
- Identifying and escalating situations requiring urgent attention
Your Technical Skillset should include:
- Advanced knowledge of Windows and/or Linux operating systems
- Advanced knowledge of networking protocols and systems, including TCP/IP, DNS, DHCP, and VPN
- Advanced knowledge of hardware, including desktops, laptops, servers, printers, and mobile devices
- Experience with virtualization technologies, such as VMware or Hyper-V
- Experience with cloud computing platforms, such as AWS or Azure
- Experience with scripting and automation using languages such as PowerShell, Python, or Bash
- Advanced knowledge of IT security principles and tools, including firewalls, intrusion detection and prevention systems, and antivirus software
- Experience with Helpdesk ticketing systems, such as ServiceNow or Zendesk
- Familiarity with DevOps practices and tools, such as Git and Jenkins
- Experience with data analysis and reporting tools, such as Tableau or Power BI
Your Education and Experience should include:
- Bachelor's degree in Computer Science, Information Technology, or related field
- 5+ years of experience in IT Helpdesk support
- Advanced knowledge of IT hardware, software, and networking systems and protocols
- Experience with Helpdesk ticketing systems, such as ServiceNow or Zendesk
- Excellent communication and interpersonal skills, with the ability to work well in a team-oriented environment
- Ability to work under pressure and prioritize tasks effectively
- Experience with data analysis and reporting tools
- Familiarity with IT security best practices and tools
- Fluent in Business English communication
- Applicants is required for Thai nationality only**
- Applicants require to be able to work both day and night shifts**
If you're collecting criteria above and are interested in working with international firm, we encourage you to apply!
