We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
The responsibilities:
- Establishes excellent relations with guests.
- Prepares the commercial action plan for the department and ensures its implementation.
- Sets daily sales targets to be met by the team.
- Is familiar with all the hotel's services and informs guests about them to encourage the use.
- Analyses guests' comments and implements any corrective actions as required.
- Launches and deploys marketing initiatives in the local area to increase revenue.
- Works in close collaboration with the sales department to ensure high standards of service and satisfaction for meetings customers.
- Is actively involved in the local area to keep up to date with specific issues and needs.
- Keep close track of what the competition is doing.
- Uses creativity and innovation to facilitate commercial operations.
- Ensures that sales materials are of good quality and ensures that pricing is in line with the strategy.
- Is responsible for keeping equipment and furniture in good condition, for keeping machinery and appliances in reliable working order, and for following up on technical maintenance.
- Draws up the annual budget for the department and implements any corrective actions required.
- Ensures that the management results for the department are in line with the hotel's targets.
- Guarantees the respect of procedures governing cash operations, administration, and audits, in line with the brand's internal audit guidelines.
- Adapts department organization as required and manages headcount for optimum "prime cost."
- Draws up, implements, and ensures that internal checks are carried out.
- Checks inventories that have been carried out.
- Ensures that food and beverage costs comply with requirements defined by the hotel and the brand.
Previous experience in a Food & Beverage/Restaurant operations leadership role- Passion for leadership and teamwork
- Eye for detail to achieve operational excellence
- Excellent guest service skills
Additional Information
We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement. Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.
