With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.
Come, transform with us.
Inviting applications for the role of Order to Cash - Domain Trainee – Polish – Hybrid Krakow!
Responsibilities
Interactions:
Come, transform with us.
Inviting applications for the role of Order to Cash - Domain Trainee – Polish – Hybrid Krakow!
Responsibilities
Interactions:
- Collaborates inside the company with members of the same team or other teams in order to accomplish the allocated tasks;
- Collaborates outside the company with client representatives, within the authority limits allocated by the direct manager;
- Ability to comprehend and communicate effectively with the customers (written & verbal)
- Successfully manage accounts receivables portfolio and collect on accounts past due
- Strategize collection activities to maximize cash receipt & good experience in collections
- Establish and maintain accounts receivable communication with customers through phone/ e-mail
- Communicate with customer to attempt to bring resolution to unpaid accounts
- Meet defined process targets and activity metrics/ SLAs
- Assist the Accounts Receivable Supervisor with monthly and weekly ad hoc reporting activities
- Ensure prompt, same-day payment applications and quick resolution of any discrepancies in payments (i.e. credits, etc.)
- Include keeping records of all delinquent accounts, incomplete files, and credit risks.
- Knowledge of commonly-used concepts, practices, and procedures in collections and credit environment
- Prepare reports detailing AR/Overdue status on daily and monthly basis
- Creation and maintaining Standard Operating Procedures
- Team daily work-allocation
- Provide information to the customer service and sales departments as requested
- Respond to billing questions from both local and international customers
- Verify discrepancies by clients, and resolve their billing issues
- Prepare reports detailing unbilled Revenue status
- Prepare reports detailing unallocated cash status
- Reconcile unapplied accounts
- Provide support to Team Leader and Operations Manager when needed, as per request Offering the necessary reports and information for the internal and external controls
- Preparing monthly performance reports according to the established contract indicators and any other additional requested reports to be reviewed by the client
- Communicating in a timely manner any relevant information related to the process
Qualifications we seek in you!
Minimum Qualifications
Minimum Qualifications
- Prior experience in Revenue Recognition area and customer reconciliation, OTC domain experience
- Must be detailed oriented, organized, analytical and problem solving skills
- Good skills in working with Excel
- Good communication skills, both verbal and written
- University graduate
What can we offer?
- Attractive salary
- Stable job offer – employment contract
- Various trainings (initiating, soft skills)
- Possibility of development
- Benefits (Insurance, Luxmed, Multisport, Lunchpass Card, additional vacation days, biking policy)
As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed. Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
JobSenior Process Associate
Primary LocationPoland-Krakow
ScheduleFull-time
Education LevelBachelor's / Graduation / Equivalent
Job PostingMay 16, 2023, 11:45:04 PM
Unposting DateOngoing
Master Skills ListOperations
Job CategoryFull Time
