Technical Support Specialist [Saudi Arabia]

 

إسم الجهة:

النظم المبتكرة

مسمى الوظيفة الشاغرة:

Technical Support Specialist

مجال العمل:

الهندسة - الحاسب والشبكات [ عرض كل الوظائف في هذا التصنيف ]

مكان الوظيفة:

مدن متفرقة - مناطق متفرقة

تاريخ الإضافة:

16/05/2023

المهام والوصف الوظيفي:

Troubleshoot & Resolve Technical issues and incidents

Escalate incidents to other support groups where appropriate in a timely manner.

Receive all service request from the end users.

Provide the first line of support for standard requests.

Follow up the request through lifecycle and update the Customer/Requestor with the request status.

Communicate with the Customer/Requestor if the request is denied or once it has been fulfilled.

Perform operational and administration tasks for entire IT Infrastructure and application

Diagnose, and perform proper assessment of Network and systems related issues, and their resolution as L1 support in a timely manner.

Communicate and coordination with the internal / external L2 support team as required for proper escalation of the incidents

Installation, configuration and troubleshooting for PC’s and IT devices

Conduct Infrastructure\application performance analysis across different regions and provide the performance reports to management.

Perform Incidents analysis and diagnostic to find the root cause of the incidents and escalate the repeating incidents to problem management team.

Answer IT support calls , emails, Tickets providing solutions and/or escalating requests and incidents to designated second level responders.

Proceed ITSM tickets for IT inquiries\incidents\service requests and follow-ups to ensure tickets are updated and acknowledged to the point of verifying completion and closing them out.

Perform operational and administration tasks for IT Infrastructure\Applications in different regions using available tools to ensure the high availability.

Perform Incidents analysis and diagnostic to find the root cause of the incidents and escalate the repeating incidents to problem management team.

Coordinate with the system owners to deploy the permanent resolution of the problems and update the CMDB and KEDB as required.

الشروط والمهارات:

• BS degree in Computer Science, Engineering, or a related subject Have a minimum 3 years of experience and certificated on the position role Must have good knowledge in Microsoft Office and other desktop related software, LAN/WAN networking basics Must Have a stronge knowledge in CRM Microsoft Dynamics 365, Oracle Fusion Cloud Applications Must have great customer services skills Strong Arabic/English skills responding to end-users issues & problems Strong Arabic/English skills responding to end-users issues & problems Strong Arabic/English skills responding to end-users issues & problems Ability to diagnose PC and laptop and software related issues Willing to work a 24x7 rotational shift

اللغات المطلوبة للوظيفة:

• الإنجليزية-جيد
• الفرنسية-اللغة الأم

نوع الوظيفة:

• دوام كامل

نطاق الراتب:

غير محدد

المتطلبات الأساسية

الجنس:

رجال

هذه الوظيفة متاحة لـ:

سعودي فقط

الحد الأدنى لمستوى التعليم:

درجة البكالوريوس

الحد الأدنى لمستوى الخبرة:

مستوى مبتدئ (خبرة اقل من سنة إلى 3 سنوات)

 

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