- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Forwarding accurate order to other branch to enable quick deliveries.
- Confirming payment before forwarding orders for processing.
- Mastering the menu and price list in other to provide quick response to customers questions and to avoid unnecessary errors while drafting bills for customers.
- Follow communication procedures, guidelines, and policies.
- Go the extra mile to engage customers.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
REQUIREMENTS;
- Strong phone contact handling skills and active listening.
- Familiar with customer relationship management systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multitask, prioritize and manage time effectively.
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers and other gadgets.
- Experience working with customer support.
Job Type: Full-time
Ability to commute/relocate:
- Lagos: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Job Type: Full-time
Salary: ₦50,000.00 - ₦60,000.00 per month
Ability to commute/relocate:
- Lagos: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Experience:
- Customer service: 1 year (Preferred)
